Terms Of Service
  • Indemnification Policy
  • SPAM Policy
  • Content Policy
  • CGI Scripts Policy
  • Chat Policy
  • CGI Proxy Policy
  • Domains Whois
  • Backups
  • Our Guarantees
  • Payment Policy
  • Account Cancellation
  • Last updated on 12/31/2008
  • Our Guarantees
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    We offer 30 day money back and 99,9% uptime guarantee with all our hosting and reseller plans! Read Terms of Service.

    Policies & Terms Of Use Service Agreement

    RIZOLEX S.A. / SULTANHOST ("The Company") agrees to furnish services to the Subscriber, subject to the following TOS (Terms of Service).

    Use of Company's Service constitutes acceptance and agreement to Company's TOS (Terms of Service).

    All provisions of this contract are subject to the TOS (Terms of Service) of Company.

    Indemnification Policy

    You agree to use all Company's services and facilities at your own risk. The Company specifically disclaims all warranties of merchantability and fitness for a particular purpose. In no event shall Company be liable for any loss, or loss of data, or other commercial damage, including but not limited to special, incidental, consequential or other damages. Customer agrees that it shall defend, indemnify, save and hold Company harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against Company, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by Customer, it's agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Company against liabilities arising out of:

    Any injury to person or property caused by any products sold or otherwise distributed in connection with Company's servers;
    Any material supplied by Customer infringing or allegedly infringing on the proprietary rights of a third party;
    Copyright infringement;
    Any defective products sold to Customer from Company's servers;

    The Company shall be the sole judge of what violates this Policy.

    SPAM Policy

    The Company is committed to a zero-tolerance, Anti-Spamming policy. Under this policy, Company prohibit Spam, or any unsolicited commercial email, from being sent either: Over Company's network, by Customers or any other users of Company's network (including Customers' customers); AND/OR over ANY network, if the message(s) sent advertises or mentions a site hosted on Company's servers.

    The Company react very quickly and seriously to violations, and further reserve the right to terminate the services, without prior notice, of any Customer disregarding this policy. Sending unsolicited commercial email (also known as "Spam"), cross-posting messages to a large number of Usenet groups, posting obscene or threatening messages while using or referring to Company's email address(es) or web site URL(s) is prohibited. The use of Company's servers as a mail drop for responses to activities described above is also prohibited. Accounts cancelled due to spam are subject to a "clean up" fee of $500 with no refunds given.

    Content Policy

    All services provided by Company may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material(s) in violation of any United States and/or Panama Federal, State or City law is prohibited. This includes, but is not limited to: copyrighted material(s), trademark, intellectual property, material(s) Company judge to be threatening or obscene, or material(s) protected by trade secret and other statute without proper authorization. The subscriber agrees to indemnify and hold harmless Company from any claims resulting from the use of the service which damages the subscriber or any other party.

    Illegal pornography and sex-related merchandising is prohibited on all Company's servers. This includes sites that may infer illegal sexual content, or links to illegal adult content elsewhere. Company will be the sole arbiter in determining violations of this provision.

    Also prohibited are sites that promote any illegal activity or present content that may be damaging to Company's servers or any other server on the internet. Links to such material(s) are also prohibited.

    Examples of unacceptable content or links:

    Pirated software;
    Hacker programs or archives;
    Warez sites;
    Illegal Adult sites;
    MP3 Sites;
    Financial scam (pyramid schemes, ponzi schemes, chain letters, fake financial institutions, etc.).

    The Company does not host sites of its competitors or web pages promoting sites of its competitors with exception for resellers using reseller's services provided by Company. Any illegal activity, including illegal adult content, links to illegal adult content web sites, spamming or hacking will result in your site being shut down and all your files deleted without warning. The same is also applicable for all resellers and any other Sub Accounts hosted under these Reseller Accounts. Company will be the sole arbiter as to what constitutes a violation of this provision.

    Using Shared and/or Reseller account as a backup/storage device is not permitted. One cPanel backup of the same account allowed.

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