CGI Scripts Policy

Each Account comes with its own cgi-bin. You are free to use any CGI scripts you wish, however Company reserve the right to disable any CGI script that effects normal server operation or service to other Company's Customers. You will be notified in 24 hours about offending cgi script. The Company is not responsible for scripts that you use in your hosting. It is not our responsibility to ensure your scripts function. Please don't expect our support techs to troubleshoot aspects of your scripts or third party scripts that you use on your sites hosted on our servers.

Chat Policy

The Company does not allow chat rooms if that effects normal server operation or service to other Company's Customers.

CGI Proxy Policy

The Company does not allow CGI proxies on Shared and Reseller Accounts. CGI proxies allowed to the Dedicated servers Customers only. The Company reserve the right to remove every CGI proxy script without notification for Shared and Reseller Accounts.

Domains Whois

The Company holds its own contact details in the Whois for Domains registered through the Company. Domains not transferrable to other registrar if the Customer's Account has outstanding invoices.

Backups

Full system backups are made daily. Accounts backups are made weekly. No guarantees are made of any kind, either expressed or implied, as to the integrity of these backups. Backups are made for servers' restoration purposes only. It is the clients' responsibility to maintain local copies of their web content any information.

Our Guarantees

Moneyback Guarantee. The Company offers a 30 day moneyback guarantee for monthly payments only. One 30 day moneyback refund for Customer allowed per 180 days to prevent abuse. No refunds will be available for Customer's Account which break any terms of the TOS. No refunds will be available for third party related services including, but not limited to scripts installation, certificates, custom programming, scripting and designing work, domain names registrations, transfers and renewals, dedicated servers, management and monitoring services. As a conclusion, refunds are for Company's hosting and reseller packages only. After the end of the 30 day period the Payment Policies apply on all services.

Uptime Guarantee. The Company offer a 99,9% uptime guarantee. The Company calculate average uptime per each server using distributed monitoring systems each month beginning for past month. If Company failed to maintain 99,9% availability of Customer's site(s) during any single calendar month, Customer may request a credit of 50% off that month's hosting fee, but not later than 7 days after that month's end, by sending a notice to billing@sultanhost.com.

The Company do not offer a credit when interruptions are caused by scheduled maintenance(s) or cases beyond our control (interruption and/or failure of telecommunication and/or digital transmission links, power outages, network attacks, network congestion); errors from Customer's own custom scripting or coding; outages that do not affect the appearance of Customer's web site but merely affect access to Customer's site (such as FTP, POP3/IMAP, SMTP); when average server's uptime calculated equal or greater than 99,9% during calendar month; when notice sent later than 7 days after month's end.

All Moneyback and Uptime refunds sent without processing fees applied on them.

Payment Policy

Establishment of these services are dependent upon receipt by Company of payment of stated charges. The Account will be automatically (if possible) charged at the beginning of each billing cycle for the entire cycle. Failed charge will be turned into outstanding invoice. Billing cycles will continue automatically until the package is canceled according to the Account Cancellation. No refunds will be available for third party related services including, but not limited to scripts installation, certificates, custom programming, scripting and designing work, domain names registrations, transfers and renewals, dedicated servers, management and monitoring services, any extra charges, as well as for quarterly, bi-annual and annual payments. As a conclusion, refunds are for Company's hosting and reseller packages only. The above applies to all Accounts and services provided by Company. Notices for the invoices are sent 10 and 2 days prior due date. Service will be interrupted on Accounts that reach 7 days past due for outstanding invoices. The Company reserve the right to terminate the services for Accounts that that reach 30 days past due for outstanding invoices without prior notice (final decision is made on per Account basis). Accounts that are not collectable by Company may be turned over to an outside collection agency for collection. All overcharges or billing disputes must be reported within 60 days of the time the dispute occurred. If you dispute a charge to your credit card issuer that, in Company's sole discretion is a valid charge under the provisions of the TOS, you agree to pay Company an "Administrative Fee" of $50. If you desire to cancel your Account, please follow the proper procedure to do this as outlined in this TOS.

Account Cancellation

Customer should email cancellation request with at least 7 days, but no more than 30 days, prior notice to billing@sultanhost.com with cancellation reason, domain name, Account's username and password. The Company verify the details sent and ensure that Customer has no outstanding invoices, then email back to the Customer asking for confirmation; Customer should pay all outstanding invoices, if any, respond and confirm Account's cancellation. Customer's data removed from the Company's servers as soon as confirmation email from a Customer received and outstanding invoices paid in full, if any.

Last updated on 12/23/2011

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